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Shop3D.ca Response to Covid-19

Shop3D.ca Response to Covid-19 (Updated Weekly)

March 16, 2020

Shop3D.ca Response to Covid-19 (Updated Weekly)

03-27-2020

Our Team has been working around the clock for the past week.  We've heard your feedback and inquiries.  It's clear now that there is no shortage of Canadian Community support and we're happy to announce our new initiative to support canadian makers in getting face shields and other PPE to where it's needed most.

We've launched CovidStop.ca today!

We're putting our own dollars to support Canadian Makers in making faceshield for the medical community.  We've compiled a design, instructions and the Shop3D.ca team will reach out to hosptials who can simply place orders for face masks and we'll collect them from volunteer printers at our expense.  

The biggest hurdle for people looking to help was that there was no concise information on where we can find files and which institutions need it the most.  We're taking it on to help solve this by leveraging our logistical expertise.  

Join us to today to make some face shields for the community!

 


03-25-2020

Shop3D.ca Mississauga and Vancouver Locations will be operating during the restriction period on a limited basis.

Shop3D.ca is a national supplier for Federal and Provincial Government research institutions and is deemed to be “essential business”. 

Our online shop is open but our showrooms are closed.  We have reduced our staff to essential only status to facilitate social distancing but we will be shipping supplies regularly.  We are prioritizing all research institutions, government agencies and medical institutions as that is the primary purpose for staying open during this period.

You can rely on us for supply and support.  Stay Safe!

 


03-23-2020

Our Print farm and members of our team are being mobilized to help the community.  Please see our focus and efforts being updated frequently here and let us know if you can help:  Shop3D Initiatives to help Communities

 


03-22-2020

Dear Customers,

As a response to the province moving towards a stricter social distancing and self isolation measures to prevent community transmission:

Starting March 23rd, both the Mississauga and Vancouver stores will be closed to the public.  No pickups will be available, and all orders will be required to be shipped (free shipping over $200 is still available).  Orders will still ship out as long as courier and postal operations are still active.  Any delays in your order will be communicated.  

For the safety of the Shop3D customers and staff, all staff will be on leave or with remote work capabilities except for the store managers which will be on hand to support government, healthcare and essential business accounts.  

We will also turn our focus to helping our communities.  For information about our community support initiatives or if you want to contribute, please visit our updated post here.

We apologize for any inconvenience and please stay safe at home.

Reach out to our team.

 


03-16-2020

Valued Customers,

As we closely monitor the rapidly changing COVID-19 (coronavirus) situation developing in Canada, we are taking steps to prioritize the health and safety of our employees while also doing as much as we can to prevent disruption to your own business operations.

As such, the following services will not be disrupted:

  • There will be no disruption to orders on our webshop and we will ship everyday with 2pm cutoff without disruption
  • Remote Skype meetings & Trainings, Phone, Webchat and Email communication is all being attended full time.
  • Both stores will be fully staffed and accessible via the methods above
  • 3D print orders will be fulfilled as usual but will ship out to you (no pick up available at this time)
  • We do not expect any supply shortages for Ultimaker, Formlabs, Dremel and other OEM products.  Other filaments are well stocked but may start running low due to supply chain disruptions in China and a slowing of Logistics.

The following services will be disrupted and or temporarily unavailable:

  • Shop3D.ca's Mississauga and Vancouver Showrooms will be closed from March 17 to March 30th and could be extended if necessary.  We will not entertain in store visits at this time.
  • Signature services for all Canada Post Shipments will not be collected to reduce transmission Ref: Link
  • On Site Services and Trainings will all be rescheduled or swapped over to a remote medium
  • In Store events will be cancelled and will be re-introduced as Shop3D Webinars

For any questions, please contact us as usual or schedule a video meeting with us.  We have 3 remote meeting stations available to handle consultations at full capacity.  

Reach out to our team.





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