Makerbot Makercare Basic Protection Plan

MP07002

Printer Coverage
Years of Coverage

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Makercare Comparison

The MakerBot MakerCare Protection Plans provide customers with a faster, even more comprehensive level of support and service that is unrivaled in the desktop 3D printing industry.  MakerCare is directly administered by MakerBot directly.


MakerBot offers MakerCare Protection Plans for 1, 2, or 3 years. A 1-year renewal plans through our MakerBot authorized resellers. We recommend renewing within 60-days of your original plan’s expiration, to avoid a 25% price increase.

 

Enjoy an Unrivaled Level of Service with MakerCare Basic

  • 2 Business Day response time 
  • Coverage on 4 qualifying incidents per coverage year
  • Two qualifying incidents can be related to the MakerBot Smart Extruder+ per year, where applicable
  • Reach a support expert by phone, live chat, or email five days a week• For qualifying issues, MakerBot Support will cover the replacement of defective parts, or parts damaged as a result of wear, tear, and accidents throughout the duration of your plan
  • MakerBot covers the cost of shipping products to and from MakerBot for repairs
  • Access our easy-to-use online support troubleshooting and resources any time

 

Partial Conditions of MakerCare

  • Qualifying incidents typically involve parts, repairs, or exchanges of MakerBot products.• You have up to 60 Days from the date of delivery of your MakerBot product to purchase a 1, 2, or 3-year MakerCare Preferred Plan or MakerCare Plan.
  • Renewing after 60 days must be done by calling MakerBot Support. Renewals after 60 days are also subject to a 25% price increase
  • Whereas many companies outsource support, MakerBot’s agents are avid 3D printing experts who work at MakerBot’s headquarters in Brooklyn, NY.
  • MakerBot MakerCare is only available for customers living in the United States and Canada. *makerbot.com/legal for complete terms and conditions.

 

EXTENDED SUPPORT HOURS

Customers with a MakerCare Plan can access MakerBot Support during the following hours: Monday – Friday: 9 am EST - 9 pm EST

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