Terms and Conditions

Legal

Welcome to the Shop3D.ca web site. By using the Shop3D.ca web site YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE and PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the Shop3D.ca web site.

References to Shop3D.ca herein shall refer to Shop3D Canada Printing Supplies Ltd. or Shop3D.ca or its affiliates, subsidiaries and designees as deemed appropriate by Shop3D.ca.

Shop3D.ca reserves the right to make changes to the Shop3D.ca web site and its Conditions of Use and Privacy Policy at any time. If you are dissatisfied with the Shop3D.ca web site, its content or Conditions of Use and Privacy Policy, you agree that your sole and exclusive remedy is to discontinue using the Shop3D.ca web site.

Shop3D.ca does not sell or rent your personal information to third parties.

Terms of Use

Refund Policy

Shop3D.ca will accept refunds for unopened merchandise under the value of $500 within 15 days of purchase.  Large ticket items such as 3D Printers or large quantity items that exceed the $500 limit and are unopened may be refunded at the sole discretion of Shop3D.ca staff and subject to a 15% restocking fee.  Items that exceed the $500 value and are opened will not be accepted for a refund.  If you have any problems with your products, both Shop3D.ca and the support units from the manufacturers will be more than willing to work with you to resolve any technical and service issues.  Any missing or damaged product must be reported to Shop3D.ca within 48 hours of delivery.  Please contact support@shop3d.ca for all technical inquiries and sales@shop3d.ca for all service related inquiries.

If you would like to refund a product, you must contact customer service at sales@shop3d.ca first to obtain an RMA before shipping or mailing it back to the store.  Special instructions will be provided to you to for the refund.  Returns which do not have an RMA will not be accepted and refused delivery.  All shipping charges are the responsibility of the customer unless Shop3D.ca was responsible for an error in shipping the initial order.  Shop3D.ca will not be responsible for lost merchandise if shipping insurance is not obtained by the shipper.  Once the returned item has been received and inspected by a manager, a refund will be initiated within 2 business days.  Allow extra time for processing by your financial institution.

 

Disclaimers and Limitation of Liability

By using the Shop3D.ca web site, you expressly agree that use of the Shop3D.ca web site is at your sole risk. The Shop3D.ca web site is provided on an “AS IS” and “as available” basis. Neither Shop3D.ca nor its parent company, affiliates, subsidiaries, or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, “Associates”) warrant that use of the Shop3D.ca web site will be uninterrupted or error-free.

Neither Shop3D.ca nor its Associates warrant the accuracy, integrity or completeness of the content provided on the Shop3D.ca web site or the products or services offered for sale on the Shop3D.ca web site. Shop3D.ca and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by Shop3D.ca or its Associates shall create a warranty unless prohibited by law in your province.

Under no circumstances shall Shop3D.ca or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Shop3D.ca web site, including but not limited to reliance by you on any information obtained from the Shop3D.ca web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance.

 

Governing Law

Agreements of purchase and sale is governed exclusively by and construed exclusively in accordance with, the laws of Ontario, Canada and litigation will be brought only in that jurisdiction.

 

Limitation of Liability:

Shop3D.ca’s maximum liability in connection with the Purchase and Sale Agreements of commercial goods and services will be the final sale price of the order.  In no event will Shop3D.ca be liable to purchaser or it’s representatives, or any third party for an incidental, indirect, special or consequential damages arising out of, or in connection with the order.

 

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Shop3D.ca reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and paid for. If your credit card has already been charged for the purchase and your order is cancelled, Shop3D.ca will issue a credit to your credit card account in the amount of the charge. Your particular financial institution may have different policies of when the credit is transferred back to you.

 

Order Validation

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order and process a refund if the charge has been made against your card.

 

Order Acceptance/Confirmation

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Shop3D.ca web site reserves the right at any time after receipt of your order to accept or decline your order for any reason.

 

Order Limitations

Shop3D.ca reserves the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.

 

Order Limitations/Limited Quantities

Shop3D.ca may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. Shop3D.ca also reserves the right to reject any order you place with us.

 

Termination of Use

Shop3D.ca may, in its sole discretion, terminate your account or your use of the Shop3D.ca web site at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. Shop3D.ca reserves the right to change, suspend, or discontinue all or any aspects of the Shop3D.ca web site at any time without prior notice.

 

No Direct Personal Information Requests

Shop3D.ca does not request personal information from customers via email or telemarketing. If you are contacted via email or by a telemarketer requesting your personal information on behalf of Shop3D.ca, DO NOT RESPOND. These requests are not from Shop3D.ca. If you have questions about Shop3D.ca’s privacy measures, please contact sales@Shop3D.ca.com.

Shop3D.ca complies with this privacy policy in the collection, use, sharing and security of customer information, and takes great care in safeguarding your personal information and in complying with all applicable federal and provincial privacy laws.

Privacy Policy

The following Privacy Policy describes the information and privacy practices for Shop3D.ca web site and all other locations, occasions or events where your personal information is collected by, or on behalf of, Shop3D.ca. When you provide us your personal information, you consent to the information practices described in this policy. This Privacy Policy may not apply to linked web sites that are accessible through the Shop3D.ca web site. Our web site contains links to other sites operated by third parties, including but not limited to third-party sites that display the Shop3D.ca name.

 

Personal Information Collection

When you shop for products and services from Shop3D.ca, such as setting up an account online, purchasing any products, participate in a contest or giveaway, promotion or survey, Shop3D.ca may collect personal information from you.

Personal information may include:

Your contact information (name, mailing address, phone number, e-mail address).

Your billing/shipping information (credit card number, shipping address).

Your personal preferences (product wish lists or social likes).

If you provide us information about others, or if others give us your information, we will only use that information for the specific reason it was provided. Examples include providing a friend’s shipping address, or through other scenarios.

 

Use of Personal Information

Shop3D.ca does not sell or rent your personal information to third parties.

We use the information you provide in order to, among other things, fulfill requests for products, services or information, provide customer services, administer contests, promotions or surveys, offer new products and services, improve the effectiveness of our web site, our marketing endeavors and our services and offers, conduct research and analysis, send marketing communications, perform other business activities

We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. We may share personal information with third parties to perform services on our behalf which may include but is not limited to activities such as fulfilling our customers’ orders, sending Shop3D.ca marketing communications, delivering packages, conducting research, sending regular mail and e-mail on behalf of Shop3D.ca, processing credit card payments.

The third parties with whom we conduct business are only authorized to use your information to perform the service for which they were hired.

Shop3D.ca will comply with all valid government requests and judicial court orders for access to customer information should the occasion arise.

 

Information Security

Shop3D.ca cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

Payments by credit cards are handled by a third party vendor whom maintains their own privacy policies.  You are encouraged to read their terms and conditions before using their payment gateway services.  Shop3D.ca provides alternative payment mentions should you choose to not pursue payment by credit card services.

 

 

Cookies

Shop3D.ca may place cookies on your computer to collect non-personally identifiable information.

You may choose to set your web browser to not accept cookies. If your cookies are disabled, certain portions of our website may not function correctly or allow your to make a purchase.

Our web server and/or a 3rd party analytics software automatically collects information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site, and any search terms you may have entered on our site, among other things.

 

More Information

Please contact a Manager to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints. You may contact us by telephone 905-799-1133 or by emailing support@Shop3D.ca

 

Changes to this Privacy Policy

Because Shop3D.ca will continue to implement new technologies and improve the services and features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats for you to review.