Free Shipping over $200 | Orders ship out at 2pm EST and PST - Monday-Friday

Price Match / Shipping / Returns

Price Match's Price Match Guarantee will match the published prices of products available for sale and in stock from authorized resellers of the same product within Canada priced in Canadian dollars. The price match must be matched with the same product on the same sku # or item #. will also beat or price match customized quotes or proposals from authorized Canadian Resellers by the submission of a competing quote dated within 2 weeks of the pricematch request.  

Contact our sales staff at to carry out the price match for you.

Certain exclusions apply which include but may not be limited to sale prices (as they are independently controlled), ebay or classified prices, erroneous pricing and/or refurbished or used products, certain limited time, sales under cost or clearance quantities.


Is there free shipping?  

Yes, we have free shipping set as the default for any order over $200.  The service is tracked Canada Post Expedited or Canpar Ground and we insure the package up to 50% of the value of the package. For a fully insured solution, please look at our affordable Flat Rate options. We recommend that large, expensive 3D printers be shipped under the flat rate shipping method.

Exceptions for Free Shipping:

Some rural locations and territories are excluded from this offer at certain price levels.

Some items are excluded from free shipping because they require complex shipping options or LTL freight. This will be indicated on the product page. You can contact us for an estimated shipping quote. If you purchase these products we will contact you with the shipping cost before finalizing your order.

Orders that are not able to be fulfilled by a single warehouse can be split shipped by our two warehouses to complete fulfillment.  In this scenario, you can either cancel and refund items not able to be shipped by the closest warehouse location or you can opt to pay for the additional shipping costs from the secondary warehouse for the whole order.  This extra cost may be discounted or waived at Shop3D's sole discretion.  

Unfortunately we cannot offer Free Shipping to the Territories.

What does your flat rate shipping mean? uses flat rate shipping to subsidize shipping and insurance costs to you.  3D printers are a heavy item and we have arranged specialized 3D printer insurance policy with our carriers so while the shipping costs are high, our customers are fully protected no “ifs and buts”.  We cap the costs to you depending on the weight class of the printer you purchased and we subsidize all shipping and insurance costs beyond the flat rate.  All 3D printers ship via  FedEx Standard/Expedited and the average shipping cost for Large 3D printers with full insurance is around ~$80-230 but we cap it at $10-70.

What service do you use for shipping and what is the lead time? generally ships all in stock orders out by the next business day.  It gives us time to verify all the shipping and payment details and gives us enough time to package each shipment carefully.  All 3D Printers ship via FedEx, UPS, Canpar Standard/Expedited.  Usual delivery time is 1-5 days.  Parts and Filament orders will ship out via Canada Post Expedited or Canpar with usual delivery times around 1-4 days except when purchased with a 3D printer in which case we will ship both packages via FedEx/UPS/Canpar/Purolator.

Shipping Estimates

These charts provide the best estimate on when your package will be delivered. It is expressed in business days, meaning holidays and weekends are not included in the count. It takes into account standard shipping times as well as our experience in tracking packages to particular locations. Leave extra time if the delivery point is located outside of major metropolitan areas, door to door may not be available if you live in rural areas. If your order is fully in stock and placed before 2pm EST, we will be able to ship out that day for most services. Duties and Taxes are the responsibility of the receiver in the United States if applicable.

Once the package has been released to the courier or postal service, is unable to make any changes to the shipment. It will be up to the delivery service to meet the posted estimated delivery times, service guarantees are according to the policies of the individual carrier and the purchaser agrees to those terms as they select the service offerings. will make every effort to expedite your shipment or liase with the carrier should any problems arise but are not responsible for missed delivery dates by the carrier. Should you require guaranteed service, please arrange with our staff local or same day courier pickup using your own account and service so you may file a claim against the carrier should they miss your guaranteed deadlines.

What's the benefit of buying from the Official Canadian reseller?

Shop3D is the official sales partner for Ultimaker, Formlabs, Raise3D, BASF, Shining3D, Dremel, Mayku, snapmaker, Peel3D, Full Spectrum Laser and Craftbot in Canada.  That means we not only sell Ultimakers nation-wide but we also support our 3D Printers and their users nationwide.  Our dedicated support team is here by phone, email and chat to resolve your problems and if a warranty claim is required, Shop3D can facilitate that directly or liaise with the manufacturer on your behalf.  We also have drop-in service at our shop and showroom in Mississauga and Vancouver.  All products ship from our warehouses in Canada so there are no extra duties or taxes upon delivery.  

What happens if I have a problem with my purchase?

Let us help you determine what kind of problem you are having with your product.  Sometimes we can help you fix it on the phone within minutes and you will be on your way to 3D printing bliss.  Send an email to or give us a call during our office hours so we can best determine how to handle the problem and get you running full speed again.


Can I make a return if the item is unopened?

Yes, we can accept unopened items under a $500 value within 15 days of purchase.  Unfortunately, we cannot accept returns for opened printers, opened filament, back ordered or special order items.  To see our complete refund policy, please click here.

I want to buy an item that is out of stock/back ordered/special order/

Contact us via any of the methods on our contact page and we’ll get you the scoop on how we can make it happen.  Feedback about items you want but are unlisted are especially welcome so we know what our customers are looking for.

Can I do local pick up?

You certainly can!  It would be helpful if you could call us to make sure your order is assembled and available for pickup in advance prior to dropping in.  Please note our hours of operation for a visit.

Where can I find the privacy policy and terms and conditions with

You can find the full terms and conditions policy as well as the full refund policy and procedure here:  Terms and Conditions