Available as an alternative option for service renewal after the initial Complete plan expires. It can extend the printer’s coverage for up to three additional years, and includes printer and component replacements, parts for self service preventative maintenance, direct phone and priority email support. Onsite visits will be available for purchase as needed.

• Availability: Renewal
• Warranty: 1, 2, 3 years
• Printer/Component replacement: Included
• Direct Phone Support: Included
• Preventative maintenance visits: Self Service, Parts provided
• Break/Fix visits: 2500USD per visit, SKU: SVC-FS1S-OSV
• Onsite SLA: 10 business days from on-site visit approval
• Remote training: Additional Fee

Available at the time of printer purchase and can be renewed for up to five years of total coverage. It includes printer and component replacements, direct phone and priority email support, yearly preventative maintenance visits, onsite break/fix visits within 5 business days from the onsite visit approval date and remote training at no additional cost.

• Availability: At printer purchase + renewal
• Warranty: 1, 2, 3, 5 years
• Printer/Component replacement: Included
• Direct Phone Support: Included
• Preventative maintenance visits: Included Annual
• Break/Fix visits: Included
• Onsite SLA: 5 business days from on-site visit approval
• Remote training: Included