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Junior Applications Specialist / Application Specialist In Training

Job Description

About us

Shop3D.ca is where Canadians find the best desktop 3D printers, laser engravers and vacuum formers for engineers, educators and makerspaces. With 3D printing showrooms in Toronto and Vancouver, we are far more than just a web store. We make recommendations, optimize your orders, offer one-on-one consultations with our applications engineer, and provide after-purchase training and support. Our expert sales and technical team will always aim to provide you with the best recommendations for your particular application.

Culture

We are a team of talented, dedicated people in a Startup type environment where many people wear multiple hats. We have a fairly casual work culture with team lunch every other Friday.  We treat each other well so we can treat customers well. Staff are encouraged to learn more about 3D printing by using the printers and other maker-tools for their own projects.

Position:

Junior Applications Specialist / Application Specialist In Training

Will train with Senior Applications Specialist

Office hours:  Monday to Friday 9:30-6pm

Job Types:  Part Time schedule TBD

 

Responsibilities:

You will train with our senior applications engineer on working through technical problems, develop solutions and workflows for customers.  Identify problem, provide high level technical customer service and liaise with manufacturers should RMA situations arise.  Support and be part of the technical sales team. 

The ideal candidate:

  • A proactive and can-do attitude
  • General understanding of how machines work (3D printers, CNC machines, laser cutters, 3D scanners)
  • Knowledge of how to troubleshoot and resolve technical issues
  • Understanding the difference between a symptom and a root cause
  • Strong customer service skills
  • Strong communication skills (written, and verbal)
  • Strong presentation skills
  • Ability to work within tight deadlines on multiple projects
  • Organized and detail-oriented
  • General mechanical experience
  • A valid driver’s license and access to a reliable vehicle
  • Ability to travel if needed

 

Assets:

  • Knowledge of rapid prototyping, 3D laser scanning, reverse engineering and laser cutting
  • Experience in the technical service industry
  • Mechanical engineering technology or equivalent diploma/degree (an asset)

Location: 120 Watline Ave. Mississauga, ON L4Z2C1

Send your resume to felix@shop3d.ca